INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site cctvdrainsurveys.com.

By providing us with your data, you warrant to us that you are over 13 years of age.

Go Convert Solutions Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at support@cctvdrainsurveys.com.

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether through the contact form on our website, email, text, social media messaging or posting, or any other method. We process this data for communicating with you, record keeping, and for the establishment or defence of legal claims. Our lawful ground is our legitimate interests in responding to enquiries, maintaining records, and resolving disputes.
  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing and delivery address, email address, phone number, contact details, purchase and payment details. We process this data to supply the goods and/or services you have purchased and keep transaction records. Our lawful ground is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • Technical Data that includes data about your use of our website and online services, such as IP address, browser details, visit duration, page views, navigation paths, time zone settings, and other technology on the devices you use to access our site. The source of this data is our analytics tracking system. We process this data to analyse usage, administer our website, improve content delivery and advertising, and shape our marketing strategy. Our lawful ground is our legitimate interest to administer our site effectively and grow our business.

Sensitive Data

We do not collect any Sensitive Data about you. This includes data about race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, union membership, health, and biometric data. We also do not collect any criminal conviction or offence data.

If you fail to provide data required by law or under a contract, we may be unable to fulfil the contract (e.g., provide services). We will notify you if this is the case.

We will only use your personal data for the purpose it was collected for or a reasonably compatible purpose. If we need to use your details for an unrelated purpose, we will notify you and explain the legal grounds.

We may process your data without your knowledge or consent where required or permitted by law.

We do not carry out automated decision making or any form of automated profiling.

MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if (i) you made a purchase or requested information about our goods or services, or (ii) you consented and have not opted out.

If you are a limited company, we may send marketing emails without your consent. However, you can opt out at any time.

We will obtain your explicit consent before sharing your personal data with third parties for their own marketing purposes.

You can opt out of marketing messages at any time by emailing support@cctvdrainsurveys.com.

Opting out of marketing does not affect data provided as part of other transactions (e.g., purchases).

DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with:

  • IT and system administration service providers
  • Professional advisers including lawyers, bankers, auditors and insurers
  • Government bodies as required
  • Third parties to whom we sell, transfer or merge parts of our business or assets

All third parties are required to respect your data and process it legally, securely, and for specified purposes only.

INTERNATIONAL TRANSFERS

We comply with the UK GDPR regarding international data transfers. If we transfer your data outside the UK or EEA:

  • We ensure the country has adequate data protection laws (as approved by the UK government or European Commission), or
  • We use approved data transfer mechanisms (e.g., Standard Contractual Clauses), or
  • We may ask for your explicit consent.

You have the right to withdraw your consent at any time.

DATA SECURITY

We implement appropriate security measures to prevent unauthorised access, alteration, disclosure, or loss of your personal data. Only authorised personnel have access to your data, and they are bound by confidentiality.

We have procedures in place to deal with any suspected data breaches and will notify you and regulators as legally required.

DATA RETENTION

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider data volume, sensitivity, risk of harm, processing purpose, and legal obligations.

For tax purposes, we retain customer data (contact, identity, financial, and transaction) for six years after they cease to be customers.

We may anonymise your data for research or statistical purposes, in which case we may use it indefinitely without further notice.

YOUR LEGAL RIGHTS

Under data protection laws, you have the following rights:

  • Request access to your personal data
  • Request correction of your data
  • Request erasure of your data
  • Object to processing
  • Request restriction of processing
  • Request transfer of your data
  • Right to withdraw consent (where applicable)

You can read more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

To exercise these rights, email support@cctvdrainsurveys.com.

We will not charge for access to your personal data unless the request is unfounded, repetitive, or excessive.

We may need to verify your identity before fulfilling your request. We aim to respond within one month, although complex requests may take longer.

If you are dissatisfied with our handling of your data, you can complain to the ICO (www.ico.org.uk), but we’d appreciate the chance to resolve the issue directly first.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, plug-ins, or apps. Clicking those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy policies.

COOKIES

You can configure your browser to block cookies or alert you when cookies are set. Some parts of our website may not function correctly if cookies are disabled.

For more on the cookies we use, please see: https:// cctvdrainsurveys.com cookie-policy